new! New Release: OneCommerce

News:

The Generative Artificial Intelligence ecosystem grows stronger: Google presents Gemini Read new

Building trust in the digital channel for the sale of financial products Read new

Financial Industry: Indicators you can’t afford to overlook Read new

Customer service: Innovations to simplify policies and insurance Read new

Conversational Commerce: How to measure the success in banking Read new

Banking 4.0: The Digital Transformation of the Financial Sector Read new

Transform your business with automated conversational bots Read new

How to digitize your sales team in 2024 Read new

New technologies as facilitators of the customer journey Read new

Leads in Meta’s sights Read new

How to improve the contactability with my users? Read new

Challenges for e-commerce in 2024 Read new

Artificial Intelligence: It’s Time to Get Involved Read new

Automate scheduling confirmation: an efficient and cost-effective solution for your business Read new

Interactive management with Social CX: Take advantage of the additional resources of WhatsApp Read new

You can now offer reservations or purchases of services on WhatsApp. Do you know how? Read new

Maximize your sales this holiday season directly on WhatsApp Read new

Innovating the collection and payment experience from WhatsApp Read new

Boost your digital onboardings with WhatsApp Read new

Bringing companies and users closer together through ‘Utility’ Templates on WhatsApp with Reach & Engage. Read new

OneMarketer Business Session: Unlocking Business Transformation Read new

Recovering abandoned sales: The importance of remarketing and how to leverage it Read new

Bots, AI and ReCarting to boost your conversions Read new

Optimize customer service on your website with the evolution of LiveChat Read new

WhatsApp Flows: New features to improve user experience Read new

Seasonalities: Powering your Facebook Ads campaigns with WhatsApp Read new

Mobility applied to the contact center operation: Social CX App Read new

Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

The new meeting point between the company and its customers Read new

Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

Staying ahead of major business seasonalities is key for your business Read new

Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

Making automated flows more flexible is an opportunity in your interactions Read new

Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

Segmented Multi-product Catalog in WhatsApp With Social CX Read new

These are our solutions as Google Business Partners Read new

Do you know the potential of ChatGPT for your Conversational Commerce? Read new

Increasing Loyalty & Customer Satisfaction Read new

Conversational commerce, how does it help my company? Read new

Customer Appreciation Day 2022 Check the event

Turn your e-commerce inquiries into sales

Boost your sales to another level with Social Commerce.
Connect the platform to multiple communication channels and streamline processes by responding to your customers 24/7 through message automation.

Retail

Customer Journey in E-commerce

We provide conversational marketing solutions to help you shoot up your sales generating opportunities across your digital channels, offer a better experience and be chosen again by automating WhatsApp and social media messages and conversation flows

  • Boost sales with Social Commerce

    • Sell through all your channels: WhatsApp, Instagram, Facebook, among others.
    • Communicate promotions and discounts
    • Manage shopping carts 

  • A super assistant

    • Automate response and answer inquiries 24/7
    • Display a product catalog
    • Provide online support
    • Notify product stock
    • Send promotions
    • Communicate releases

  • After-sales customer service

    • Send payment vouchers
    • Track shipments
    • Notify product delivery
    • Perform order changes
    • Send product status updates

  • Charm your customers

    • Build long-term relationships
    • Offer exceptional experiences
    • Scale up your customer loyalty by sending discount coupons.

Retail

Characteristics

Connect through multiple channels

Retail

Close sales and complete online payments

Send proactive notifications

Automate responses

Improve shopping experience

Provide 24/7 support

Retail

Benefits

Boost sales by up to 30%.

You will be able to boost your sales to another level, capturing new customers, using Up-Selling and Cross-Selling and closing online sales on social media and WhatsApp.

Improve NPS score by 30%.

Improve your customers’ shopping experience by cutting the time in the purchase process, automating messages and providing customer service 365 days a year, 24 hours a day.

Double productivity of executives

  • Allow your executives to manage more cases through WhatsApp and social media.
  • Shorten your agents management time and prioritize cases that require further analysis, doubling productivity.

Reduce response times

  • Improve response time rates on a case-by-case basis
  • Improved case queuing management and profiling by client portfolio or agent skills.

Improve decision making through data

  • Collect information from inquiries
  • Download reports 
  • Manage indicators and metrics dashboard  
  • Analyze performance
  • Make data-driven decisions

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