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Customer Appreciation Day 2022 Check the event

Improve your customer experience with automation and boost your sales

Monetize business processes and engage more customers with specialized solutions for Telecom companies through smooth omnichannel experiences.

Telecommunications

Customer Journey in Telecommunications companies

We provide conversational marketing solutions to shoot up your sales, offer a better experience and make your customers to keep choosing you thanks to message automation through WhatsApp and social media.

  • Convert inquiries into customers

    • Send invoices and payment vouchers.
    • Process plan-changes 
    • Communicate promotions and new services
    • Capture new customers
    • Offer product cross-selling
    • Close online sales
  • Provide 24/7 instant support

    • Answer inquiries and complaints
    • Offer invoice download
    • Give balance information
    • Send purchase orders
  • Send proactive notifications

    • Communicate via WhatsApp 
    • Send balance due notices
    • Notify invoice issuance
    • Send payment orders 
    • Confirm complaints closure
  • Charm your customers

    • Build long-term relationships
    • Offer exceptional experiences
    • Scale up your customer loyalty by sending discount coupons.

Telecommunications

Characteristics

Connect through multiple channels

Telecommunications

Close sales and complete online payments

Send proactive notifications

Automate response and reduce processes

Improve user experience by streamlining procedures

Provide 24/7 support

Telecommunications

Benefits in the E-commerce industry

Boost sales by up to 30%.

You will be able to boost your sales to another level, capturing new customers, using Up-Selling and Cross-Selling and closing online sales on social media and WhatsApp.

Improve NPS surveys by 30%.

Improve the shopping experience of your customers, cutting the time in the purchase process, automating messages and providing a 365 days a year, 24 hours a day service.

Double productivity of executives

  • Allow your executives to manage more cases through WhatsApp and social media.
  • Shorten your agents management time and prioritize cases that require further analysis, doubling productivity.

Reduce response times

  • Improve response time rates on a case-by-case basis
  • Improve case queuing management and profiling by client portfolio or agent skills.

Improve decision making through data

  • Collect information from inquiries
  • Download reports 
  • Manage indicators and metrics dashboard  
  • Analyze performance
  • Make data-driven decisions

Our Strengths

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Years in the Road

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Countries have our technology

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Clients have trusted us

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