Technology and customer service: how to adapt to each generation Read new

Empowering chatbots with generative artificial intelligence Read new

Evolution of e-commerce with generative artificial intelligence and WhatsApp Read new

The impact of omnichannel customer service on sales growth Read new

Meta AI: the virtual assistant of the future is already here Read new

Generative Artificial Intelligence: OneMarketer Business Session Read new

The evolution of the call center and digital attention in telecommunications Read new

The Generative Artificial Intelligence ecosystem grows stronger: Google presents Gemini Read new

Building trust in the digital channel for the sale of financial products Read new

Financial Industry: Indicators you can’t afford to overlook Read new

Customer service: Innovations to simplify policies and insurance Read new

Conversational Commerce: How to measure the success in banking Read new

Banking 4.0: The Digital Transformation of the Financial Sector Read new

Transform your business with automated conversational bots Read new

How to digitize your sales team in 2024 Read new

New technologies as facilitators of the customer journey Read new

Leads in Meta’s sights Read new

How to improve the contactability with my users? Read new

Challenges for e-commerce in 2024 Read new

Artificial Intelligence: It’s Time to Get Involved Read new

Automate scheduling confirmation: an efficient and cost-effective solution for your business Read new

Interactive management with Social CX: Take advantage of the additional resources of WhatsApp Read new

You can now offer reservations or purchases of services on WhatsApp. Do you know how? Read new

Maximize your sales this holiday season directly on WhatsApp Read new

Innovating the collection and payment experience from WhatsApp Read new

Boost your digital onboardings with WhatsApp Read new

Bringing companies and users closer together through ‘Utility’ Templates on WhatsApp with Reach & Engage. Read new

OneMarketer Business Session: Unlocking Business Transformation Read new

Recovering abandoned sales: The importance of remarketing and how to leverage it Read new

Bots, AI and ReCarting to boost your conversions Read new

Optimize customer service on your website with the evolution of LiveChat Read new

WhatsApp Flows: New features to improve user experience Read new

Seasonalities: Powering your Facebook Ads campaigns with WhatsApp Read new

Mobility applied to the contact center operation: Social CX App Read new

Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

The new meeting point between the company and its customers Read new

Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

Staying ahead of major business seasonalities is key for your business Read new

Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

Making automated flows more flexible is an opportunity in your interactions Read new

Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

Segmented Multi-product Catalog in WhatsApp With Social CX Read new

These are our solutions as Google Business Partners Read new

Do you know the potential of ChatGPT for your Conversational Commerce? Read new

Increasing Loyalty & Customer Satisfaction Read new

Conversational commerce, how does it help my company? Read new

Customer Appreciation Day 2022 Check the event
  • Blog
  • Reading time 2 min

Interaction traceability: the power of knowing your users

Get to know your users and their needs!

The interactions you have with your audience through your contact personnel, whether they are agents or bots, are a valuable source of information to know their direct needs and, even more, to create opportunities for innovation in your company.

The feedback you receive from your support channels is key to achieve continuous improvement in your products and services. It is well known that understanding a positive or negative interaction contributes not only to improve your internal processes, but also the development of products and how they are communicated to the public.

Now, have you ever wondered if you have records of all these important moments with your customers?

In our solutions, we offer you the possibility of accessing the complete traceability of the conversations that occur in your different digital channels, along with the responses provided by your agents. Whether communication takes place via email, chat or social media posts, each interaction is recorded as a fluid conversation, giving you a comprehensive view of your customer service processes.

Our system also includes access to texts or multimedia content shared during the interaction, from the beginning to the closing of the ticket. This way, you won’t miss any relevant details.

In addition, you will be able to identify the agents who participated in each case and when they were assigned, which will allow you to analyze the effectiveness of your team and their performance in resolving user problems.

All this valuable information is centralized in a single system, providing you with a simple and organized view that will allow you to make better and faster decisions and identify in time any important situation that may arise.

Imagine the power that marketing, sales or support managers will have when they have this depth of knowledge about each case. They will be able to thoroughly understand users’ needs and concerns, and make more appropriate and personalized decisions based on this information.

At OneMarketer, our platform is designed to give you the ability to optimize your approach and ensure an effective, personalized and truthful source of information. Knowing your users intimately will allow you to connect with them on a deeper level and offer solutions that truly meet their needs.

If you would like to learn more about our solutions and how we can help you improve your relationship with your customers, feel free to write to us at We are excited to collaborate with you and take your company to the next level of customer service excellence and look forward to starting this exciting journey together!



Let ‘s talk !

We want to know about you. We are your best option in digital solutions. We connect your company with customers and automate the process through artificial intelligence. You will also be able to close deals from a single omnichannel platform.

Contact Form