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Interactive management with Social CX: Take advantage of the additional resources of WhatsApp
Are you overwhelmed by the number of queries on WhatsApp and struggling to maintain the quality of responses?
At OneMarketer we understand the importance of efficient and personalized customer service. That’s why we have developed Social CX, our leading agent support platform, designed to integrate and empower your customer service channel, taking your operations to their maximum potential.
Social CX efficiency in action
By integrating your WhatsApp channel with Social CX, you will experience a number of benefits that will significantly improve your customer service:
- Atención personalizada
The automatic assignment to specialized digital agents by skills ensures accurate and timely responses, improving the user experience. No more generic answers; from Social CX provides solutions tailored to the specific needs of each client, either through the use of text, multimedia elements, documents, hyperlinks, etc.
- Incorporation of new tools
Take advantage of the latest features available, such as sending interactive messages to initiate a video call session with Joint or deploying forms with WhatsApp Flows. Expand the experiences you offer your users throughout the digital funnel.
These tools not only make interaction more engaging, but also optimize the inquiry and response process, making every digital conversation count.
- Detailed record of interactions
Social CX provides a detailed record of all interactions, making it an essential tool for analysis and evaluation. This report allows you to make continuous improvements in service quality, identifying patterns, trends and areas of opportunity for process optimization.
Complete and powerful integration
In addition to the advantages mentioned above, you have the ability to integrate Social CX with your preferred payment gateways and your CRM or ERP. This complete and powerful integration provides a holistic solution, allowing you to efficiently manage both customer interactions and transactional aspects.
On the other hand, your users can also be derived from conversational flows of bots or campaigns through deflection, without losing the final traceability of the whole process.
Don’t settle for conventional. Write to us at firstname.lastname@example.org and find out how Social CX can radically transform your customer care and empower your operations. Embrace innovation, optimize your processes and take your customer care to the next level with OneMarketer’s Social CX – the revolution in WhatsApp query management starts now!