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Customer Appreciation Day 2022 Check the event

Turn your e-commerce inquiries into sales

Boost your sales to another level with Social Commerce.
Connect the platform to multiple communication channels and streamline processes by responding to your customers 24/7 through message automation.

Retail

Customer Journey in E-commerce

We provide conversational marketing solutions to help you shoot up your sales generating opportunities across your digital channels, offer a better experience and be chosen again by automating WhatsApp and social media messages and conversation flows

  • Boost sales with Social Commerce

    • Sell through all your channels: WhatsApp, Instagram, Facebook, among others.
    • Communicate promotions and discounts
    • Manage shopping carts 
  • A super assistant

    • Automate response and answer inquiries 24/7
    • Display a product catalog
    • Provide online support
    • Notify product stock
    • Send promotions
    • Communicate releases
  • After-sales customer service

    • Send payment vouchers
    • Track shipments
    • Notify product delivery
    • Perform order changes
    • Send product status updates
  • Charm your customers

    • Build long-term relationships
    • Offer exceptional experiences
    • Scale up your customer loyalty by sending discount coupons.

Retail

Characteristics

Connect through multiple channels

Retail

Close sales and complete online payments

Send proactive notifications

Automate responses

Improve shopping experience

Provide 24/7 support

Retail

Benefits

Boost sales by up to 30%.

You will be able to boost your sales to another level, capturing new customers, using Up-Selling and Cross-Selling and closing online sales on social media and WhatsApp.

Improve NPS score by 30%.

Improve your customers’ shopping experience by cutting the time in the purchase process, automating messages and providing customer service 365 days a year, 24 hours a day.

Double productivity of executives

  • Allow your executives to manage more cases through WhatsApp and social media.
  • Shorten your agents management time and prioritize cases that require further analysis, doubling productivity.

Reduce response times

  • Improve response time rates on a case-by-case basis
  • Improved case queuing management and profiling by client portfolio or agent skills.

Improve decision making through data

  • Collect information from inquiries
  • Download reports 
  • Manage indicators and metrics dashboard  
  • Analyze performance
  • Make data-driven decisions

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