The greatest treasure that a customer can give us is their trust, expressed through their personal information, which allows us to build databases that will generate more personalized products, along with processes that improve conversion and customer loyalty.

On the other hand, as critical as obtaining the user’s profile is the management to keep the user’s information current. Thus, keeping the line active through contactability becomes necessary and vital for any company that seeks to generate more sales, build customer loyalty or perform other tasks such as effective collection in order to keep in touch with its customers.

Through different channels (email, chat, applications), digital strategies can be generated, where companies create instances that can reach the customer and update their data. The selection of these will respond to audience criteria, capillarity of the channel and the interaction options that it allows for the request and extraction of data. Thus, it is possible to create points of contact that not only keep the relationship between the brand and the user alive, but also become a space for the creation of referrals.

So how do you achieve the ideal contactability with your customers?

1. Send multimedia messages in a massive and secure way through Reach & Engage.
2. Deliver 100% native interactive ecommerce on WhatsApp with OneCommerce
3. Develop automated conversation flows for your channels with Bot Manager
4. Manage all your customer service channels from one place and more with Social CX

Would you like to learn more about how to improve your customer contactability? Write us at info@onemarketer.net and let’s talk 😉