News:

Transform your business with automated conversational bots Read new

How to digitize your sales team in 2024 Read new

New technologies as facilitators of the customer journey Read new

Leads in Meta’s sights Read new

How to improve the contactability with my users? Read new

Challenges for e-commerce in 2024 Read new

Artificial Intelligence: It’s Time to Get Involved Read new

Automate scheduling confirmation: an efficient and cost-effective solution for your business Read new

Interactive management with Social CX: Take advantage of the additional resources of WhatsApp Read new

You can now offer reservations or purchases of services on WhatsApp. Do you know how? Read new

Maximize your sales this holiday season directly on WhatsApp Read new

Innovating the collection and payment experience from WhatsApp Read new

Boost your digital onboardings with WhatsApp Read new

Bringing companies and users closer together through ‘Utility’ Templates on WhatsApp with Reach & Engage. Read new

OneMarketer Business Session: Unlocking Business Transformation Read new

Recovering abandoned sales: The importance of remarketing and how to leverage it Read new

Bots, AI and ReCarting to boost your conversions Read new

Optimize customer service on your website with the evolution of LiveChat Read new

WhatsApp Flows: New features to improve user experience Read new

Seasonalities: Powering your Facebook Ads campaigns with WhatsApp Read new

Mobility applied to the contact center operation: Social CX App Read new

Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

The new meeting point between the company and its customers Read new

Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

Staying ahead of major business seasonalities is key for your business Read new

Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

Making automated flows more flexible is an opportunity in your interactions Read new

Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

Segmented Multi-product Catalog in WhatsApp With Social CX Read new

These are our solutions as Google Business Partners Read new

Do you know the potential of ChatGPT for your Conversational Commerce? Read new

Increasing Loyalty & Customer Satisfaction Read new

Conversational commerce, how does it help my company? Read new

Customer Appreciation Day 2022 Check the event
  • Blog
  • Reading time 2 min

How to improve the contactability with my users?

The greatest treasure that a customer can give us is their trust, expressed through their personal information, which allows us to build databases that will generate more personalized products, along with processes that improve conversion and customer loyalty.

On the other hand, as critical as obtaining the user’s profile is the management to keep the user’s information current. Thus, keeping the line active through contactability becomes necessary and vital for any company that seeks to generate more sales, build customer loyalty or perform other tasks such as effective collection in order to keep in touch with its customers.

Through different channels (email, chat, applications), digital strategies can be generated, where companies create instances that can reach the customer and update their data. The selection of these will respond to audience criteria, capillarity of the channel and the interaction options that it allows for the request and extraction of data. Thus, it is possible to create points of contact that not only keep the relationship between the brand and the user alive, but also become a space for the creation of referrals.

Contactability with users

So how do you achieve the ideal contactability with your customers?

  1. Send multimedia messages in a massive and secure way through Reach & Engage.
  2. Deliver 100% native interactive ecommerce on WhatsApp with OneCommerce
  3. Develop automated conversation flows for your channels with Bot Manager
  4. Manage all your customer service channels from one place and more with Social CX

Would you like to learn more about how to improve your customer contactability? Write us at info@onemarketer.net and let’s talk 😉

Relacionados

Contact

Let ‘s talk !

We want to know about you. We are your best option in digital solutions. We connect your company with customers and automate the process through artificial intelligence. You will also be able to close deals from a single omnichannel platform.

Contact Form