News:

Transform your business with automated conversational bots Read new

How to digitize your sales team in 2024 Read new

New technologies as facilitators of the customer journey Read new

Leads in Meta’s sights Read new

How to improve the contactability with my users? Read new

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Automate scheduling confirmation: an efficient and cost-effective solution for your business Read new

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Maximize your sales this holiday season directly on WhatsApp Read new

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Mobility applied to the contact center operation: Social CX App Read new

Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

The new meeting point between the company and its customers Read new

Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

Staying ahead of major business seasonalities is key for your business Read new

Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

Making automated flows more flexible is an opportunity in your interactions Read new

Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

Segmented Multi-product Catalog in WhatsApp With Social CX Read new

These are our solutions as Google Business Partners Read new

Do you know the potential of ChatGPT for your Conversational Commerce? Read new

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Conversational commerce, how does it help my company? Read new

Customer Appreciation Day 2022 Check the event

Customer Assistance & CX

Joint

Our solution for communication with multiple devices via data that allows you to establish video calls, interact with your users and record sessions for analysis and auditing.

OneMarketer Joint

Features

  • Invite to the Joint video call portal from WhatsApp, Instagram or LiveChat.
  • Communicate bidirectionally to your agent and user in voice or video format.
  • Share the participants’ screen for remote assistance and guidance.
  • Backs up video call sessions under video format in the cloud.
  • Access the log from the conversation history of the original contact channel.
  • Compatible with our Social CX, Reach & Engage and Bot Manager solutions.

OneMarketer Joint

Benefits

Connect with your customers and don’t miss any opportunity to convert it into a sale or improve the user experience.

Media

Adapt to the communication needs of different types of users.

Visual Assistance

Maintain closer communication and resolve needs through visual assistance.

Cloud storage

Access the interactions and content shared by your agents through cloud backup.

Opportunities

Find new business opportunities from the voice of your own users.

OneMarketer Joint

Impact and Metrics

First contact solutions

Satisfaction in video interaction

Reduce your agents’ time and operation