Customer Assistance & CX
Social CX
Allows you to interact with your customers via WhatsApp and different Social Media, such as Facebook, Instagram, Twitter, Email and others, from a single platform, streamlining processes and answering your customers inquiries 24/7.


Social CX
Characteristics
Serve your clients throughout their customer journey:
- Build lasting relationships and build customer loyalty providing a fast response and a great experience through digital channels.
- Boost sales by sending automatic notifications such as offers, order statuses or vouchers.
- Management of service cases, metrics and performance indicators
- Significantly cut down waiting time and abandonment rates.
- Integrate your CRM and transactional platforms
- Measure all your operational KPIs and start to optimize your strategy
Social CX
Benefits
Deliver a full experience to your users and facilitate the purchase circuit including a payment button on your website or WhatsApp
Social CX
Impact and Metrics
Improve Customer experience and satisfaction
Double your consultants productivity
Reduce Customer Service operations and time