new! New Release: OneCommerce

News:

WhatsApp Flows: New features to improve user experience Read new

Seasonalities: Powering your Facebook Ads campaigns with WhatsApp Read new

Mobility applied to the contact center operation: Social CX App Read new

Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

The new meeting point between the company and its customers Read new

Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

Staying ahead of major business seasonalities is key for your business Read new

Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

Making automated flows more flexible is an opportunity in your interactions Read new

Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

Segmented Multi-product Catalog in WhatsApp With Social CX Read new

These are our solutions as Google Business Partners Read new

Do you know the potential of ChatGPT for your Conversational Commerce? Read new

Increasing Loyalty & Customer Satisfaction Read new

Conversational commerce, how does it help my company? Read new

Customer Appreciation Day 2022 Check the event

Customer Assistance & CX

Social CX

Allows you to interact with your customers through WhatsApp and different social networks from a single platform, streamlining processes and answering your customers’ queries 24/7.

Social CX

Characteristics

 

  • Simple and fast deployment solution through a cloud interface
  • Clearly and accurately monitor interactions, through histories and traceability
  • Manage your multiple agents, their status and expertise
  • Establishes user-friendly connections in a multimedia and online context
  • Centralizes the management of multiple channels simultaneously
  • Integrate it with other OneMarketer solutions such as Bot Manager, Reach & Engage or OneCommerce to optimize its potential.

Social CX

Benefits

Provide a complete experience to your users and facilitate the purchase process by including a payment button on your site or WhatsApp.

Attends

Attend to your customers throughout their entire customer service journey.

Self-management

It provides an experience by providing fast responses and allowing your agents to self-manage.

Optimize

Optimizes the Customer Service area by improving customer service management and measuring metrics and indicators.

Times

Optimizes the Customer Service area by improving the management of waiting times.

CRM

Improve abandonment rates, NPS, and complement your CRM

KPI

Measure all your metrics and KPI’s along with an operations dashboard and start your strategy.

Social CX

Impact and Metrics

Improve Customer experience and satisfaction

Double your consultants productivity

Reduce Customer Service operations and time