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Customer Appreciation Day 2022 Check the event
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  • Reading time 2 min

The virtuous circle of user feedback for generating new digital sales

In ecommerce, customer feedback plays a key role in making purchasing decisions. Studies reveal that products with a higher number of reviews are up to 80% more likely to sell.

With 93% of consumers getting their information through online reviews, facilitating the collection of valuable post-sale feedback is becoming a challenge faced by many businesses. In response to this need, OneMarketer introduces WiReview, an effective solution designed to simplify the collection and integration of reviews directly from users to your ecommerce from WhatsApp.

How does WiReview work?

WiReview is based on the power of WhatsApp, one of the most used messaging platforms worldwide and especially in America and Europe. Counting on the database of your users, the tool contacts them individually or massively through an initial message (template) or interactively along an intuitive and attractive conversational flow. Through this channel, we efficiently solicit their opinions, facilitating the collection of valuable data for your business.

On the other hand, the way evaluations and requests for comments are made is just as important: with the new WhatsApp Flows tool, the response to alternative, ranking or open questions is even more user-friendly and quicker. As we have mentioned, this call to action can be at the end of a conversation, such as when an agent’s attention concludes; or at the beginning, through a proactive and automated campaign, when there is already certainty that the product has been delivered.

Frictionless integration with your CRM and ecommerce platform

Once the reviews are collected, WiReview automatically sends them to your customer management system (CRM) via an API integration with our console. From there, the information feeds the reviews section of your e-commerce platform. This integrated process ensures that reviews are available quickly and efficiently, improving the visibility and credibility of your online store.

Take advantage of WiReview’s commercial opportunities:

  1. Personalized messages in different formats: WiReview allows you to create personalized messages in different formats to adapt to the specific information you need to obtain from your customers.
  2. Added value with incentives and remarketing actions: Enhance the user experience by offering incentives and performing remarketing actions. This not only improves engagement, but also strengthens the relationship with your customers.
  3. Data available at the individual and consolidated level: The information collected is available both at the individual level and in a consolidated form. This gives you the flexibility to analyze detailed data or perform general evaluations.

Transform your customers’ experience with WiReview:

WiReview is the answer to the need to obtain and use reviews efficiently and ethically. Encourage customer engagement, improve the quality and quantity of reviews to boost your sales.

Ready to transform your customers’ experience and boost your online presence? Write to us at info@onemarketer.net

Optimize your review strategy today!

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