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Customer Appreciation Day 2022 Check the event

Benefits

We have specialized solutions for the travel and tourism industry to enhance your business and CX strategy. 

Provide instant and 24/7 support. Notify modifications or changes in reservations.  Cut down waiting time. Improve the experience, boost your sales and build customer loyalty

 

Tourism and Transportation

Customer Journey in Travel & Tourism companies

We provide conversational marketing solutions through WhatsApp and Social Media so that you can offer a better experience streamlining all on-boarding and check-in processes, helping you shoot up your sales and to get chosen again.

  • Become your customers’ hero

    • Answer inquiries and complaints
    • Offer seat, cabins or rooms selection 
    • Complete payments and send vouchers
    • Answer inquiries about product services, shared tickets
    • Give information about available rooms
  • A sales machine

    • Offer cabins and rooms up-grades.  
    • Communicate promotions and new services
    • Sell direct from any channel
    • Offers Up-Selling and Cross-Selling of services
  • Proactive notifications

    • Send boarding Notifications
    • Notify schedule changes
    • Notify flight cancellations, delays or rescheduling
    • Send check-in notifications
    • Remind passport requirements or frequent flyer number applications
  • Charm your customers

    • Scale-up your customer loyalty
    • Build long-term relationships
    • Offer exceptional experiences so that you get chosen again
    • Offer a referral or loyalty program.

Tourism and Transportation

Characteristics

Connect through multiple channels

Tourism and Transportation

Close sales, complete payments and offer Up-grades and Up-selling online

Send proactive notifications

Automate response

Improve your users' experience streamlining procedures

Provide 24/7 support

Tourism and Transportation

Increase sales up to 30 %.

You will be able to boost your sales to another level, capturing new customers, using Up-Selling and Cross-Selling and closing online sales on social media and WhatsApp.

Improve NPS surveys by 30%.

Improve the shopping experience of your customers, cutting the time in the purchase process, automating messages and providing a 365 days a year, 24 hours a day service.

Double productivity of executives

  • Allow your executives to manage more cases through WhatsApp and social media.
  • Shorten your agents management time and prioritize cases that require further analysis, doubling productivity.

Reduce response times

  • Improve response time rates on a case-by-case basis
  • Improve case queuing management and profiling by client portfolio or agent skills.

Improve decision making through data

  • Collect information from inquiries
  • Download reports 
  • Manage indicators and metrics dashboard  
  • Analyze performance
  • Make data-driven decisions

Our Strengths

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Years in the Road

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Countries have our technology

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Clients have trusted us

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