The WhatsApp-to-Livechat Bridge: keep chatting without paying per message

Since 2026, Meta charges per message for service and utility conversations. If you serve thousands of customers on WhatsApp, that bill grows fast. OneMarketer’s WhatsApp-to-Livechat bridge tackles exactly that: it continues the conversation in a web chat with no per-message fee.

How it works

1. You send a template, campaign or bot with a link button.
2. The customer taps the link, which carries a signed token with a configurable lifetime (48 hours by default).
3. A livechat opens that looks just like WhatsApp, with no install and no login.
4. Your agent replies from the usual inbox. The system checks for an active livechat session: if there is one, it delivers through the livechat; otherwise it falls back to WhatsApp.

Messages travel over the free channel while the session is active.

Details that matter

• Same experience: text, images, audio, documents, buttons, lists, products, location and quoted replies.
• Customizable: logo, colors and texts per tenant.
• Push notifications to the customer when the agent writes and the tab is closed.
• Automatic nudges: if the customer returns to WhatsApp while the livechat is open, they get the link again instead of a lost reply.
• Closed session: the customer can still download PDFs and documents for 7 days.
• Metering: messages and conversations are counted so you can see the real savings.

The result: the same service, the same team and a much smaller Meta bill.