Benefits of integrating social media into your customer communications
One team for
all social
The same agent handles WhatsApp, Instagram and many more channels without switching screens
One unified
customer view
Full history regardless of which channel the customer contacts you from
Consolidated metrics across the whole operation
A single dashboard to measure performance without separate reports per channel
Same quality across every channel with no extra effort
Bots route to wherever the programmed flow indicates, no matter which channel the customer arrives from
Features that improve your performance
Automated flows
Bot flows work with the same logic across all social networks: WhatsApp, Instagram, Messenger, etc.
Meta Ads campaigns
Leads from social media land directly in the inbox of the assigned agent or bot
WhatsApp Template reporting
Built-in reporting that measures the real success of campaigns over a selected date range.
Flow reporting
Reporting that audits totals, trends and interaction behavior in bulk and in detail.
Templates Reports 60
Specialized report to assess the performance and usage of messaging templates over the last 60 days
Message Flow Live
A definitive infrastructure control and diagnostics center for your IT, Support and Operations teams
Measurable impact from day one
Unified social
channels
Reduction in social media
response times
Team
productivity
Use cases applicable across multiple industries
Tourism & Hospitality
Bookings and inquiries from social media handled instantly
Education
Sector
Enrollment and registration inquiries via Instagram or Facebook
Health
care
Inquiries about hours, available doctors and shifts for internal staff
Other
Industries
Qualified leads from social media ads landing directly in Social CX
Turn every call on hold into a resolved conversation
Schedule a call with our team
Meta Business Partner
Our main clients
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