The benefits of automating processes with Bot ITR that resolve issues 24/7
Smart text responses
Smart bot training to resolve issues on first contact and manage frequent queries, freeing up agents for high-value tasks.
Contextual handoff
The bot escalates complex cases it can’t resolve on first contact to an agent, with the full context of the conversation, avoiding information silos.
Connected to your systems
The flow connects to all your business systems,
avoiding data loss and pulling real data
for precise answers.
Metrics and Dashboard
Download reports to improve team performance and decision-making, based on real data on resolution rate, deflection and NPS.
Features that deliver smart automation
Test Live Chat
Instantly spin up a simulation chat to interact
directly with the bot flow, with no need to publish
changes or affect QA.
Triggers and conditions
Natural language processing so the bot understands user context and intent beyond fixed commands, enabling personalized responses that can resolve complex queries autonomously.
Auto Sort
Automatic organization that algorithmically restructures and orders the bot diagram to keep the work canvas clean and legible.
Navigation map
A mini-map with an interactive on-screen
window for fast, smooth
navigation in large bots.
Interactive canvas
Design complex conversational flows visually and intuitively with a node-based drag & drop interface. Modify paths, add conditions and adjust responses with no coding knowledge required.
Native integration
Connect your bots with your key channels and systems (CRM, ERP, payment gateways or databases) to look up information in real time, validate identities, process transactions or update records during the conversation.
Conversion analytics
Measure the performance of each node in the conversational flow to identify drop-off points, FCR rate and automation effectiveness to optimize content.
Dynamic routing
Connects devices adaptably, flexibly and dynamically to support network communication and transmit data between your systems.
Measurable impact from day one
Queries resolved without human intervention
Reduction in service
cost per query
Increase in customer satisfaction during bot interactions
Use cases applicable across multiple industries
Banking and Insurance
Balance inquiries, active products and automatic alerts
Retail y E-commerce
Order status, stock and FAQs
Telecommunications and Utilities
Initial fault diagnosis and service status
Health and Education
Scheduling, reminders and hours-related answers
Logical, natural reasoning that improves with every interaction
Schedule a conversation with our team
Nuestros principales clientes
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Empower every area of your business with a tailored conversational ecosystem.
At Onemarketer, we combine advanced technology and a dedicated team to transform your customer experience and optimize your processes.
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