The benefits of inbound channels for customer service and management
All your channels
WhatsApp, Instagram, Facebook, Live Chat, email in a single view to optimize customer management, with context and no fragmentation for agents.
Connect your systems
CRM, ERP and internal systems connected so you can respond quickly without leaving the conversation, improving response and service times.
Automation
Customize the platform with automated flows to optimize agent routing.
Unified reporting
Our platform includes dashboards that deliver full traceability of every interaction.
Features that simplify your business operation
Asset Manager
A feature that lets agents search, select and send media resources directly from the conversation.
Team Chat
A tool that enables instant messaging between agents to resolve internal team queries.
Smart Assignment
Automatically distributes conversations
among agents based on availability, workload
or specific skills.
Operational Analytics
View performance, monitor response times, per-agent productivity and bot journey effectiveness. Turn key metrics into strategic decisions.
CRM
A native module that lets agents centralize and manage information, keeping the conversation context and customer history intact.
IVR Deflector
Redirects customers from the contact center’s waiting queue to other channels, with no wait times and full traceability.
Multi Chat
Your agents can view and manage up to 20 conversations at once on a single screen, with access to the customer’s unified history.
Dashboard
A complete metrics report that enables
smart decision-making
Measurable impact from day one
Increases human agent productivity
Doubles your team’s service capacity
Reduces customer response times
Result in traceability of interactions
Use cases applicable across multiple industries
Banking and Insurance
Due dates, renewals and perks
across every touchpoint
Retail & E-commerce
Assisted sales, stock, dispatch
and exchanges
Telecommunications and Utilities
Complaints and technical support with real-time KPIs
Health and Education
Reminders and routing to specialized agents
Tourism and Hospitality
Bookings, upgrades and support throughout the trip
Transportation and logistics
Tracking, notifications and incident management
Watch this video to see how inbound messaging works with the Social CX module
More than service we build a personalized experience for your business
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Empower every area of your business with a tailored conversational ecosystem.
At Onemarketer, we combine advanced technology and a dedicated team to transform your customer experience and optimize your processes.
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