Nuestros principales clientes
Benefits of Implementing a Dashboard in Your Company
Custom Panels
Visual pivot table reports, trend charts, and compliance scorecards
AI-Powered Auditing
Evaluate interaction sentiment, compliance, and automated top topics.
Precision Filters
Segmentation by agent, channel,
campaign,
or custom tags.
Native and Third-Party Data
Consolidate files, proprietary databases, and key metrics such as AHT, ATT, FCR, NPS, and CSAT into a single dashboard.
Dashboard Features
Customer Service Activity Report
Real-time conversation preview, direct CRM access, advanced search filters.
Overview, Trends, Detail Tables
Access all your survey results directly from the support reports in the Social CX Console.
Reporte Operator Indicators
Operator Daily Timeline, Optimized WhatsApp Report Template
Evolutive Queue
New analytical and historical report that visually maps your customer wait times minute by minute.
Categories by Hour
New report mapping customer inquiry reasons against hours of the day, providing actionable insights into business-level demand patterns.
Download Optimized Chats
Enhanced interface for exporting historical conversation logs in Excel CSV format.
Message Flow Live
We’ve enhanced the interface of this ultimate infrastructure control and diagnostics center for your IT, Support, and Operations teams.
Daily Operator
Timelines & Availability, Productivity KPIs
Advanced Charts
Measurable impact from day one
Historical Reporting
Real-time alerts
Unified Channels
Multi-Industry Use Cases
Bank
Legal call auditing and fraud alerts
Real State
MTE in quotations and campaign attribution
Retail
Cart abandonment campaign conversion
Education
Agent rankings and query picks by zone
Are you ready to test your 100% personalized demo? 🚀
Empower every area of your business with a tailored conversational ecosystem. At Onemarketer, we combine advanced technology and a dedicated team to transform your customer experience and optimize your processes. Don’t leave it for later: leave us your information and let’s start designing your personalized pilot.