OmnIA Knowledge base

AI answers with your documents

OneMarketer’s knowledge base turns your manuals, policies and FAQs into answers: bots, AI agents and copilots search it before they reply.

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We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Why centralize your knowledge

  • Grounded answers

    The AI replies with your company’s information, not generic answers.

  • One source for all

    The same documents power bots, AI agents, your agents’ copilot and TeamChat.

  • Instant updates

    Upload a new document and it’s ready to answer from, with no model retraining.

  • Sources in view

    Every answer can show which document it came from, so you can review and trust it.

How it works

  1. 1

    Create collections

    Group your documents by topic, product, area or customer.

  2. 2

    Upload your files

    PDF, Word, text and other formats are processed and indexed in the background.

  3. 3

    Test it

    Ask questions from the admin and review the answer with its sources.

  4. 4

    Connect it

    Link the collection to an AI agent, a bot or OmnIA Whisper.

Features

  • Semantic search

    Finds information by meaning, even when the question uses different words.

  • Multiple formats

    PDF, Word, text, Markdown, HTML and CSV, with processing status per document.

  • Images from your documents

    Images in your manuals are kept and can accompany the answers.

  • Answers in the question’s language

    If a customer asks in another language, the answer comes in that language even if the document doesn’t.

  • Test chat

    Query the collection from the admin and see which passages were used.

  • Permission-based access

    Only people with permission can view or manage each collection.

Use cases

  • Customer service

    Exchange, warranty and delivery policies answered by the bot with the official wording.

  • Banking and insurance

    Product terms and coverage looked up in current documents.

  • Technical support

    Manuals and setup guides within reach of the bot and your agents.

  • Internal teams

    Internal procedures and policies searchable from TeamChat.

Frequently asked questions

Which file types can I upload?

PDF, Word (DOCX), text, Markdown, HTML and CSV, among other text formats.

Do I need to retrain anything when a document changes?

No. You replace the document and the new version is available for the next answers.

Who uses the knowledge base?

The AI agents in your bots, OmnIA Whisper for your agents and OmnIA in TeamChat.

Can I tell where an answer came from?

Yes. Answers can cite the source document, and the test chat shows the passages used.

Related products

Make AI speak with your company’s knowledge

We’ll show you a knowledge base built from your documents and connected to your bots.

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