Customer service · Social CX

All your channels and agents in one console

Social CX brings together WhatsApp, voice, social media, webchat and email with bots, agents, tickets and metrics, so every customer gets a fast answer with context.

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All your channels and agents in one console

We have advised major brands in 16 countries

  • Abbott
  • AFP Capital
  • AFP Habitat
  • Avon
  • Banco General
  • Banco Promerica
  • Caja Los Andes
  • Cargo Expreso
  • Castaño
  • Cencosud
  • Chilexpress
  • Claro
  • Coca-Cola Andina
  • D&C
  • Econorent
  • Entel
  • Froneri
  • Global Bank
  • Izipay
  • LATAM Airlines
  • L'Oréal
  • Mallplaza
  • Manpower
  • Niu
  • Posadas
  • RAC Asistencia
  • Ripley
  • Simmons
  • SMU
  • SURA
  • Telefónica
  • Transbank
  • Tur-Bus
  • Universidad de Las Américas
  • Universidad Tecnológica del Perú
  • Vivo
  • WOM

Customer service products

Combine them according to your channels and service model.

  • Social CX: omnichannel service

    Social CX brings WhatsApp, social media, LiveChat, voice and email into one view for your agents, with the customer’s history and your systems connected to the conversation.

  • Conversational CRM

    OneMarketer’s CRM puts the customer’s full profile next to every conversation: history across channels, data from your systems and sales opportunities, without switching screens.

  • Atienda: tickets and help desk

    Atienda is OneMarketer’s help desk: every request becomes a ticket with priority, owner and due date, linked to the customer’s conversations.

  • EPA surveys

    Post-service surveys (EPA) arrive automatically when each conversation ends, on the same channel, while the experience is still fresh. Results go straight into Social CX reports.

  • Screen recording

    Screen Recording records the agent’s screen while they have open cases, with their consent, and links every video to the case. Review a specific interaction in minutes.

Why centralize customer service

  • One place

    Agents handle every channel from the same inbox, without switching systems.

  • Full context

    Each conversation shows the customer’s history, CRM data and past cases.

  • Measurable operation

    Times, SLAs, satisfaction and productivity by channel, team and agent in real time.

Frequently asked questions

Can I start with a single channel?

Yes. Most companies start with WhatsApp and add voice, social or webchat without changing consoles.

Does it integrate with my systems?

Yes. We connect CRM, ERP, core and e-commerce so agents see and update information without leaving the conversation.

Does it include bots and AI?

Yes. Bots, AI agents and copilots serve or assist on any channel.

Bring your customer service into one console

We’ll show you how your channels, teams and service flows would look in OneMarketer.

Request your demo