Benefits of using a voice channel for your customer service operation
Higher customer satisfaction
Real omnichannel service for a better customer experience.
Cost reduction
Eliminate separate contact center infrastructure and keep all channels in one place.
Global service
Make outbound and inbound calls, local and international.
Scalability
Increase operational efficiency and team productivity with specific indicators and metrics.
Features that help improve your results
Inbound calls
Calls come in on an enabled number directly from Social CX to be answered by an agent.
Outbound calls
Agents can call customers back or start proactive contacts with a single click.
Automation
Combine a voice menu, AI assistants or escalation to a supervisor within the same Social CX module
Measurable impact from day one
Measurable impact from
day one
Reduction in cost
per interaction
Increase in customer
satisfaction
Use cases applicable across multiple industries
Telco & Utilities
Deflecting technical complaints and billing inquiries
Banking & Insurence
Balance inquiries, card blocks and renewals on the digital channel
Retail & E-commerce
Orders, exchanges and returns resolved in minutes with
no wait
Health
Deflected scheduling with instant confirmation on your channel of choice
Logistics
Shipment status with real-time tracking, no call required
Turn every call on hold into a resolved conversation
Flash Sales & Promotional Campaigns
Meta Business Partner
Our main clients
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Empower every area of your business with a tailored conversational ecosystem.
At Onemarketer, we combine advanced technology and a dedicated team to transform your customer experience and optimize your processes.
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