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Maximize your sales this holiday season directly on WhatsApp Read new

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OneMarketer Business Session: Unlocking Business Transformation Read new

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Optimizing internal communications with Google Chat and Social CX: WOM Case Study Read new

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Expanding Communication Horizons: The Power of Video Calling in Omnichannel. Read new

Interaction traceability: the power of knowing your users Read new

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Interactive notifications: boosting your campaign and after-sales promotions on WhatsApp Read new

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Humanizing interactions with bots: key to success in the digital age Read new

OneMarketer Customer Survey 2022 Read new

Reach & Engage + WhatsApp: The power of multimedia messaging in your advertising campaigns Read new

Recap of the OneMarketer Business Session Breakfast: Driving Conversational Commerce Read new

Social CX: The multichannel solution to expand and improve customer service Read new

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Webinar: The power of Digital Signatures in your hands Previous Events

Blog OneMarketer

Posted June 11, 2025

Reading time 3 min

Social CX: The key to omnichannel customer service in 2025

In a hyperconnected world, Customer Experience (CX) is no longer limited to traditional support. The Social CX revolution emerges by integrating social media, instant messaging, and digital channels with a human and intelligent approach. Here’s why it’s essential in 2025 and how OneMarketer enables its effective implementation. 1. Why is Social CX critical today? According…