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Benefits of Gathering Customer Feedback Through Post-Service Surveys
Real-world data to optimize your operations
Feedback from customers who actually engaged not the 2% bias from email survey responders.
Early issue
detection
Automated detractor alerts to take action before customers churn.
Data-driven continuous improvement
Identify which agents, channels, or processes drive the highest and lowest customer satisfaction rates.
Real-time feedback when it’s top of mind
The survey is sent while the customer experience is top of mind, right before closing out the interaction.
Features Designed to Maximize Survey Performance
Custom
Design 100% customizable questions and interactive buttons tailored to the specific data parameters you want to collect.
Dashboards
Access all your survey results directly from the support reports in the Social CX console.
Automation
Automated post-interaction survey dispatch upon completion of each conversation
Embedded Images
You can embed images within the survey flow to deliver a more engaging experience
Measurable impact from day one
Response Rate
Increase vs. Email
Increased
Feedback Coverage
Multi-Industry Use Cases
Bank
Post-service NPS with detractor alerts
Retail
Post-Purchase CSAT and Fulfillment Experience
Health
Post-Consultation Satisfaction by Specialty
Education
Post-class surveys for continuous improvement
Telecom
Post-Claim and Installation Service Quality
Gain real-time insight into your customer experience at the exact right moment and through the right channel
Schedule a call with our team
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Empower every area of your business with a tailored conversational ecosystem. At Onemarketer, we combine advanced technology and a dedicated team to transform your customer experience and optimize your processes. Don’t leave it for later: leave us your information and let’s start designing your personalized pilot.