Benefits of using SMS, MMS and Email as customer communication channels
Immediacy and
guaranteed reads
90% of SMS messages are read within the first 3 minutes of arrival, ensuring urgency and fast response.
Visual, high-impact communications (MMS)
Boost engagement by adding images, GIFs, QR codes or visual coupons directly to the text message inbox.
Depth and low cost
with Email
Deliver detailed information, catalogs, statements and newsletters with rich visuals and plenty of space.
360° view without duplicating effort
Unify your users’ send-and-response history to avoid overwhelming customers and keep unsubscribe rates under control.
Professional features for messaging and mass email
Smart channel
orchestration
Set up secondary send rules (e.g., if an email isn’t opened within 24 hours, send an SMS reminder.
Advanced audience segmentation
Filter contacts by behavior, channel preferences, purchase history and past interactions.
Rich, interactive
templates
Design dynamic HTML emails and text messages with trackable short links to measure clicks.
Deliverability and regulatory compliance
Optimized infrastructure with registry support for local regulations and delivery rate protection.
Measurable impact from day one
Average open rate on SMS vs. 20-25% for traditional email
Average response time on text messages vs. 90 min on email
Response rate on conversational SMS campaigns
How companies combine these channels for real use cases
Banking & Insurance
Instant security alerts by SMS, receipts with images by MMS and monthly statements by email.
Retail & Ecommerce
Dispatch notifications by SMS, visual promo coupons by MMS and purchase summaries with attached invoice by email.
Telecommunications & Utilities
Service outage alerts by SMS, technical visit confirmations and full invoices sent by email.
Health & Insurance
Urgent appointment reminders by SMS (with “YES/NO” confirmation) and policies or test results sent by email.
Reach your customers on the right channel, at the exact right moment
Schedule a meeting with our team.
Our main clients
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